Scale your operations with a trusted nearshore partner
Attorney graduated from Universidad Iberoamericana. Dual citizen of Mexico and the United States, with a solid track record across the technology industry and legal practice. Investor, entrepreneur, and visionary, with professional experience in both countries and a deep, practical understanding of how to build and scale businesses within the commercial and legal frameworks of Mexico and the U.S. Founder and CEO of Saint BPO, he leads his team with a values-driven approach focused on innovation, operational reliability, and long-term partnerships.
Labor and Employment attorney supporting BPO operations with a strong focus on compliance, risk mitigation, and business continuity. Experienced in handling labor conciliation proceedings, managing and responding to labor claims, and advising HR and Operations on legally sound termination processes and disciplinary actions. This brings a practical, process-driven approach to ensure due process, consistent documentation, and defensible decision-making in sensitive employee relations matters.
Operations executive with a background in Programming and Business, bringing 10+ years of leadership experience in the BPO industry. Specialized in building and scaling client operations through structured project integration, cross-functional execution, and KPI-driven management. Proven track record coordinating onboarding and launch processes, aligning resources across departments, and maintaining operational discipline to ensure consistent delivery, productivity, and client satisfaction. Zeus leads the alignment of workflows between Operations, HR, Training, QA, and Support teams to ensure every stage of service delivery meets performance targets and quality standards. Known for translating client requirements into actionable processes, establishing clear ownership and accountability, and driving continuous improvement that benefits both clients and internal teams.
HR Manager with a strong BPO focus, responsible for building a stable, compliant, and performance-ready workforce to support B2B client operations. He leads the full HR agenda with a managerial scope—overseeing talent acquisition strategy and hiring execution, structured onboarding and continuous training, payroll and benefits administration, performance management frameworks, and engagement and retention programs designed to reduce attrition and sustain service quality. He emphasizes governance and compliance through clear policies, disciplined documentation, and legally sound employee relations practices, enabling scalable growth and reliable day-to-day execution across teams.
HR professional with 5 years of experience as a Generalist in BPO environments, focused on ensuring operational continuity, compliance, and workforce stability for B2B clients. She have managed the full employee lifecycle—recruitment, onboarding, documentation, payroll/timekeeping incidences, employee relations, training, and performance follow-up—with a KPI-driven approach (staffing coverage, turnover, absenteeism, performance, and engagement). Her focus is to build HR processes that translate into consistent service delivery, risk reduction, and an organized operation: clear policies, effective communication, documented traceability, and close coordination with Operations to sustain standards, productivity, and day-to-day quality.
Recruitment & Talent Marketing specialist for BPO environments, with a bachelor’s degree in Psychology. He integrates internal and external communication strategies to strengthen employer branding and maintain a steady pipeline of qualified candidates. He creates job profiles, employee value propositions, and attraction messaging (job postings, campaigns, and content), optimizing distribution through digital channels and referral programs. His experience covers the full talent acquisition cycle: sourcing, screening, assessment, interviews, requirement validation, and hiring—focused on quality of hire and alignment with the client’s operational needs.
These five pillars work together to provide structure, identity, and consistency. They are not outward claims—they are the internal anchors that define how Saint BPO operates in Tijuana. By maintaining stability, leveraging location, preparing infrastructure, embracing border culture, and investing in technology, we ensure that our organization remains aligned, coherent, and capable of adapting as it grows.
Our Story
Our Pillars
Leadership Team